Refund Policy

Overview

At Wicked Problem Solving Inc. ("WPS", "we", "us", or "our"), we stand behind the quality and integrity of our educational programs. Because our courses include immediate access to proprietary digital content, we maintain a clear and structured refund policy.

This Refund Policy applies to purchases made directly through our website or online checkout. It should be read alongside our Terms of Use and Sale.

1. Refund Eligibility

We offer a fourteen (14) day refund period from the date of purchase, subject to the conditions below.

Refund eligibility is determined solely by Wicked Problem Solving Inc. based on objective usage data recorded within our course platform.

We do not offer partial refunds under any circumstances. Refunds are processed in the original purchase currency and at the original purchase price, including any discount applied at checkout.

Gifted or Third-Party Purchases

Where a purchase is made on behalf of another individual (such as a gift or employer-sponsored enrollment), the refund request must be submitted by the original purchaser. Refunds are returned to the original payment method only.

2. Non-Refundable Purchases

Refunds will not be issued in any of the following circumstances:

• After fourteen (14) days from the date of purchase
• If five percent (5%) or more of the course has been accessed
• For corporate, team, or enterprise license purchases, unless otherwise stated in a separate written agreement
• For facilitation licenses or custom services
• For promotional, bundled, or complimentary access
• Where access has been suspended or terminated due to violation of our Terms of Use

3. How to Request a Refund

To request a refund within the eligible period, please email us at hello@wickedproblemsolving.com and include the following:

• Your full name
• The email address used for purchase
• The name of the course purchased
• The date of purchase
• A brief description of your reason for requesting a refund (optional, but helpful)

We aim to respond to all refund requests within 3–5 business days of receipt. If your request is approved, the refund will be processed to your original method of payment.

4. Processing Times

Once a refund is approved, processing typically takes 5–10 business days, depending on your payment provider. Credit card refunds may take additional time to appear on your statement.

WPS will notify you by email when a refund has been initiated. If you do not see the refund after 10 business days, please contact your payment provider before reaching out to us.

5. Chargebacks

We encourage customers to contact us directly to resolve any concerns before initiating a dispute with their payment provider. Our team is available to assist and most issues can be resolved promptly.

6. Course Access Term

For reference: unless otherwise specified, access to purchased digital courses is granted for six (6) months from the date of purchase. Access automatically expires at the end of this term. Expiry of the access term does not create eligibility for a refund.

WPS reserves the right to modify or discontinue course availability at its discretion. Full terms governing course access are set out in our Terms of Use and Sale.

7. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will apply to purchases made after the updated effective date. We will not apply a more restrictive policy retroactively to existing purchases.